At GardenSpace, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns & Refund Eligibility

We accept returns and refunds under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Return requests must be made within 30 days of receiving your order.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds.
  • The buyer is responsible for return shipping costs unless the item is defective or incorrect.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the product and packaging. We will offer a replacement or full refund at no additional cost.

3. Refund Process

To initiate a return, please follow these steps:

  1. Contact our customer support at contact@gardenspace.shop or (064) 332-1233 with your order number and reason for return.
  2. Once your return is approved, you will receive a return shipping label and instructions on where to send the package.
  3. After we receive and inspect the returned item, we will process your refund within 5-7 business days.

Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you still have not received your refund, please contact us at contact@gardenspace.shop

5. Cancellations

Orders can be canceled within 12 hours of purchase. Once an order has been shipped, it cannot be canceled, and you must follow the return process.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@gardenspace.shop

7. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Personalized or customized items
  • Clearance or sale items

If you have any further questions regarding our refund policy, please contact our support team at contact@gardenspace.shop or (064) 332-1233. We are here to assist you!

Contact Us

  • Email: contact@gardenspace.shop
  • Phone: (064) 332-1233

Thank you for choosing GardenSpace!